Customers report TV streaming points for second day

Google says it’s working to repair a problem which has left many Chromecast customers unable to observe content material on their televisions for a second day.

The tech big says it has bought greater than 100m of those units worldwide throughout numerous generations, with the problems particularly impacting the “second era” mannequin.

Homeowners of those Chromecasts have been unable to attach them to their televisions – which means they can’t use streaming providers like Netflix and YouTube on the large display – with Chromecast Audio units additionally going through points.

And the corporate has warned customers to not attempt to repair the issue themselves by performing a manufacturing unit reset to affected units in a submit on the Google Nest assist discussion board.

“Don’t manufacturing unit reset your system – we are going to maintain you all up to date when the repair rolls out,” it says.

“When you’ve got already manufacturing unit reset your system, we are going to present directions to set your system again up as quickly as doable.”

However a number of social media customers instructed Google’s recommendation had come too late for some who had already reset their affected Chromecasts.

“Manufacturing unit reset is actually the very first thing I did when my Chromecast stopped working,” wrote a person replying to Google on X.

“Google asking everybody to please not manufacturing unit reset their Chromecast after hours when it is one of the crucial used fixes, is hilarious,” mentioned one other.

Google’s Chromecast units plug into TVs and permit customers to stream content material like internet video and music wirelessly utilizing a cell system or laptop computer.

It additionally gives the flexibility to show something from inside a tab on its Chrome internet browser.

Prospects first started to report points affecting some Chromecasts and their skill to “forged” streaming content material from units to TVs on Sunday night.

Customers attempting to stream content material have been met with alerts which mentioned the system couldn’t be authenticated, its connection had failed, or the Chromecast itself was “untrusted”.

Google mentioned in August 2024 it could be discontinuing Chromecast, changing its 11-year-old system with a brand new Google TV system, nevertheless it promised to assist current units with updates.

In response to a report by The Register, the problem could have been attributable to an expired authentication certificates.

The NEWSTORN has requested Google to verify if that is certainly the case.